Get in Touch
We are a small team that builds and maintains this platform. There is no ticketing system here, no chatbot, and no automated reply that ignores what you actually wrote. When you send a message, a real person reads it and responds.
Reach us at: info@convertfilestool.com
What to Contact Us About
Tool Not Working Correctly
If a tool produces unexpected output, fails partway through, or displays an error, let us know. Include the tool name, the type of file you were working with (format and approximate size), the browser you are using, and a brief description of what happened versus what you expected. This information helps us reproduce and fix the issue quickly.
Feature or Tool Requests
If there is a conversion, editing operation, or utility tool you need that is not on the platform, tell us. We review all requests and add new tools based on demand and technical feasibility. If the same request comes up repeatedly, it moves up the priority list.
Feedback on Existing Tools
If a tool works but could be better — the output quality is lower than expected, the interface is confusing, or a setting is missing — we want to hear that. Constructive feedback is how the platform improves.
Business and Partnership Inquiries
For advertising, sponsorship, partnership, or API licensing inquiries, use the same email address. We will route your message to the right person.
Privacy and Data Concerns
If you have a question about how your files or data are handled, or if you would like to make a request under applicable data protection law, email us at info@convertfilestool.com with the subject line "Privacy Request" and we will respond promptly.
Response Time
We typically respond within one to two business days. During periods of high volume it may take a little longer, but we do reply to every message.
Before You Write
If your question is about how a specific tool works, the tool page itself includes a step-by-step guide, supported formats, and common use cases. Checking there first may save you the wait.
Direct Contact
Email: info@convertfilestool.com
Website: https://convertfilestool.com